the butler would come and sometimes we wouldn't see him for 1-2 hours before we could order again. A little confusing to me so when I inquired about it I was told there were 3 levels to Diamond Club and because we received it complimentary, a Butler was not included. The beach is absolutely beautiful, the water is crystal clear, long shallow beach entry with soft sand as you make your way into the Caribbean sea. Fine again.Next issue, remember the spreadsheet I filled out for Allision, well that was the rooming list for my guest which identified their arrival dates and room types. She got me the best rub for my pain and cold. Royalton Antigua Management Team, Marketing at Royalton Antigua Resort & Spa, responded to this review. Additional amenities and services included are: Choose between the family-friendly general … However, we were only able to secure one session on our last full day. This was unacceptable. The speciality restaurants were a constant problem with many guests having to wait between one and two hours between courses. Small BBQ at the beach, but fairly limited food in choice and often no plates. Our vacation was absolutely amazing! My group rented 3-4 cabanas everyday and service at the cabanas were a hit or miss. She knew where my group members were and made sure we knew where to go on the island to have a great time with the locals. Ask kim b about Royalton Antigua Resort & Spa, Ask 195201 about Royalton Antigua Resort & Spa, Ask JamaicaReady07 about Royalton Antigua Resort & Spa, Ask jammininantigua about Royalton Antigua Resort & Spa, Ask msbrown0904nyc about Royalton Antigua Resort & Spa, Ask Kellie M about Royalton Antigua Resort & Spa, Hotels near Royalton Antigua Resort & Spa, All Inclusive Hotels in Five Islands Village, Five Islands Village All Inclusive Beach Resorts, All Inclusive Resorts in Five Islands Village, Hotels near American University of Antigua, We compared the lowest prices from 11 websites, We compared the lowest prices from 6 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 2 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 16 websites. Dear BrianBathie,Thank you for choosing our resort and taking the time to share your experience with us. Review tags are currently only available for English language reviews. The Italian and Caribbean restaurants are right beside the beach, so you can hear the waves during your dinner. Diamond Club also provided Butler Service at the hotel, which we personally rarely used. My husband and I visited the resort from August 31st - September 7th with 25 of our friends and family to celebrate of 10 year anniversary with a vow renewal. We went there as guests and left feeling like we were family. To make things right, he offered to make 3 reservations for us in the restaurants. Our partnership with Booking.com allows you free cancellation on most bookings. Will I return, I doubt it. On the deck we had 2 luxury loungers with umbrella, large infinity pool with jets, the lower deck had over the water hammock and access to the ocean to swim or snorkel. Review tags are currently only available for English language reviews. The time we arrived at the resort till the time we left, everyone from the concierge, guest services, all the staff, entertainment group- Everyone was on top of things. Finally, the wedding planning. Their paths around the grounds were made of stamped concrete and not pavers. You had to be on the beach by 7.30am to bag a couple of beds . Oh I forgot to mention that the male toilet is situated next door.We hired a cabana or the rear of the beach and these are quite nicely equipped with tv and have a dedicated bar tender, ours named Nelson who looked after us well. Couldn’t see hardly any vegetation and not even the sky. This was treacherous when wet and particularly so around the pool so tread super carefully. The best was cold and overcooked steak and onion rings in the steakhouse, just lovely. Vous recevrez même des promos et des offres discrètes en vous abonnant à notre newsletter. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. more. Royalton Antigua’s overwater bungalows are waiting for YOU! your own Pins on Pinterest Everyone goes above and beyond to please the guests. We had to get bottled water from the bar as our requests to the concierge for the mini bar to be restocked were ignored. On the deck we had 2 luxury loungers with umbrella, large infinity pool with jets, the lower deck had over the water hammock and access to the ocean to swim or snorkel. Get ready to eat sweet marinara sauce on their pizzas and pastas, yuck! Ask M8940FRyvonnek about Royalton Antigua Resort & Spa, Beautiful Beach, Excellent Resort and Amazing Service, Ask john c about Royalton Antigua Resort & Spa, Ask Lawrencek220 about Royalton Antigua Resort & Spa, Ask Nicole M about Royalton Antigua Resort & Spa, Ask BrianBathie about Royalton Antigua Resort & Spa, Hotels near Royalton Antigua Resort & Spa, All Inclusive Resorts in Five Islands Village, Resorts on the Ocean in Five Islands Village, All Inclusive Hotels in Five Islands Village, Five Islands Village All Inclusive Beach Resorts, Hotels near American University of Antigua, We compared the lowest prices from 13 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 15 websites. Dear kim b, Thank you for making Royalton Antigua your chosen Anniversary destination and sharing this momentous occasion with us. Situated on a private beach in Antigua, lies The Chairman Overwater Bungalows –a bucket list vacation for adults. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We have seen chefs regularly checking food temperatures with thermometers at other resorts and cold or luke warm would immediately sent back to the kitchen for replacement. My family and I wish you and your family all the best!Royalton Management, I hope you truly understand the immense value that your employees like Cora and the others I mentioned bring to the vacation experience! Pool bar is awesome, never had … The wait staff were, for the most part, friendly.Af for the quality of the construction of the resort, they must have had a bulk deal on veneer stone because it was everywhere and horribly installed. Joann our concierge was phenomenal. The cabanas also have a safe where during the day we kept various items not in use. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Rewarding guests should be a thank you for repeat use of the Royalton Brand, not something you purchase. She made sure to listen to my every request. Bucket list . We won't be back since there were so many shortcomings and little value. Kind Regards, Royalton Antigua Management Team. My wedding planner went to the front desk to sort it out and could not get any assistance so she tracked down the GM, Christian who came to find us and advised of an upgrade to Diamond Club, which now meant we had to change rooms. Me and my girlfriends (Stephanie, Carolyn and Angie) had a wonderful vacation at the Royalton Resort and Spa - thanks to Cesar and Fabiola. She always had a smile and a positive attitude, not to mention she left the Bungalow spotless.One more person to mention, was Big K (Kumon) he also checked on us everyday to see if we needed anything and wanted to make sure we had a great time.Sharing some pics. We had to wait longer get our bags and because of this, we were unable to go to the beach and catch some rays. The final location in the Caribbean with the best overwater bungalows is the Royalton Antigua. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Very good drinks service at the beach, but staff has bitter face. Taking the time to elaborate on the exceptional service and hospitality from our hosts is appreciated. I met with Toy-Ann the day before my last day and I wished I had met her sooner, because she was the best. Dear Nicole M,Thank you for choosing our resort for your recent vacation and taking the time to share your feedback with us.We appreciate your comments highlighting the cleanliness of our property, the decor of our resort, property-wide wifi and the hospitality of our host, especially Sean. FACILITIES & THINGS TO DO: … Good à la carte restaurant, but slow service. From unlimited à la carte dining to signature DreamBed™ mattresses in each well-appointed room, guests can take advantage of Royalton’s All-In Luxury® concept, carefully designed to deliver personalized service. Dear jammininantigua, Thank you for making Royalton Antigua your chosen vacation destination and taking the time to share this great experience with us. We hope that you will allow us the opportunity to have you back with us in the future, providing the experience you wished to enjoy. Our partnership with Booking.com allows you free cancellation on most bookings. Taxes and fees that are shown are estimates only. Dear CSoso,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to receive your comments highlighting the magnificent turn around of your holiday with us, the great views, the decor of your room and the hospitality of or hosts, especially Yleanna and Surge who will certainly be commended for a job well done.It was certainly a pleasure to have hosted you and we look forward to your return for another exciting experience. Upon changing rooms, we were informed of the amenities and I asked what was included in the Diamond club and the response was "are you diamond club"? He never did. And last but definitely not least, Ms. Cora in the Diamond Club lounge. They descended on the pool and pool bar during the day and at night in the restaurants and bars with little or no regard for other guests with their unacceptable raucous and sometimes rude behaviour, in my opinion the atmosphere in the hotel changed dramatically. Management do not enforce this so the signs are completely ignored.Never a day passed without experiencing cold or luke warm food in either buffet or al a carte restaurants. Instead of having chairs set up at both locations, the chairs from the ceremony had to be brought to the dinner site by Teresiann and her two assistants. FACILITIES & THINGS TO DO: The resort has … Parcourez notre galerie de photos, lisez les avis des clients et réservez tranquille avec notre Garantie de prix. Cora is knowledgeable, works very hard to make sure the guests are happy and goes above and beyond all customer service expectations. Chef Marvin provided us awesome meals and a special lobster meal for the birthday girl. Relax by one of the numerous oceanfront pools or take a stroll along the pristine shores, while younger guests have … We hope that you will allow us the opportunity to have you back with us in the future, providing the true vacation we have often delivered.Kind Regards, Royalton Antigua, Management Team. The climate is ideal, no humidity as in the Dominican Republic or Cuba. I will do this partly in point form.The GOOD;-Grounds/location-General service employees-Beach-Gym-RoomsThe BADpretty much everything else-Middle/upper management-Quality of construction -Food-Mosquitos (since almost everything is open air)-Check-in efficiency-EntertainmentThis was our first run at an all-inclusive and for me, it was not a good choice. They had insufficient water so we couldn’t have a steam or sauna,Our main butler was Emerson who is truly a credit. Royalton Antigua Resort and Spa. Toilets would not flush and we had to go out for dinner without being able to shower.As Diamond club guests were were eligible to have one hour per day hydrotherapy when available in the spa. Sean from Sunwing Vacations is very friendly, smiling, joking and really kind. The buffet was really good, plentiful, lot's of variety and clean. Sad to be leaving paradise but can’t wait to return. Book Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village on Tripadvisor: See 1,089 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. Stay at this 4.5-star luxury property in St. John's. They would reach out to us first thing each morning to see if they could be of assitance with anything. Loved the large shower. Located on the scenic shores of Deep Bay, every natural wooden bungalow offers a private and romantic ambiance and picture-perfect views of the Caribbean Sea – perfect for tranquil evenings spent watching the sunset. If you were lucky to have a hot meal, it wasn't terrible. Aside from that, the dinner was great and Teresiann was a pleasure to work with. My wife was reduced to tears at least three time whilst complaining . Diamond Club also gets you one bottle of champagne or wine to your room daily and one hour daily of hydrotherapy spa service, which consisted of a series of shower mists, then three different pools/hot tubs, then a steam room and sauna. We’ll even let you know about secret offers and sales when you sign up to our emails. more. The room was comfortable and clean. Image: Blue Diamond Resort Image: Blue Diamond Resort The bungalows are part of the new all-inclusive, 294-room resort in Antigua, and they come complete with a … Choose from the Resort or Diamond Club sections ( couples will want to stay with Diamond Club for their honeymoon if possible) Rooms all feature the following . Visited with friends for a birthday celebration. My only complaint about thw wedding was the logistics from the ceremony site to the dinner site. The flowers I chose wind up not beign available. When we left at about 6pm I failed to remove a very expensive set of in ear phones.These were never seen again. For the price you pay, this resort is a real let down and they need to up their game or LOWER THEIR PRICES.If it wasn't for their positives, this would be a 2 star review. The resort is clean and the staff goes above and beyond. The staff are very accomodating, however much more training is required. The drinks the food were good. He will certainly be commended for a job well done.Regrettably, the shortfalls identified affected the full vacation experience we hoped for you and for such we extend our sincerest apology; rest assured that your comments have been carefully recorded and shared with the relevant personnel for further review as our drive and determination to provide exceptional experiences to all of our hosts will fuel the necessary improvements.It was certainly a pleasure hosting you and it is our sincerest hope that you will return to us to experience first hand the improvements that you played a part in tailoring.Kind Regards,Royalton Antigua,Management Team. I felt bad for the single people at the resort because there was no night club/disco so it was a real bore at night. Although the open air feel is nice, the resort begs for an enclosed space because the mosquitos were horrible. Dear M8940FRyvonnek,Thank you for choosing Royalton Antigua for your recent girls trip vacation and taking the time to share your experience with us.We are delighted to learn of your overall enjoyment of the holiday we delivered to you.Your commendations are certainly appreciated and will be shared with everyone deserving of credit, especially Cesar and Fabiola who made your stay memorable.It was truly a pleasure hosting you and we look forward to your return.Kind Regards,Royalton Antigua,Management Team. See 1,089 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. This is the version of our website addressed to speakers of English in the United States. Simson, Shamoy and Emerson gave my husband and exceptional service. Some guests were going out at 6am to reserve beds with towels and some beds remained unoccupied for hours due to some of these selfish people.There are several signs on the beach stipulating reserving of beds is prohibited and items would be removed from unoccupied beds. Dear Lawrencek220,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We are appreciative of your comments highlighting our well-kept grounds, scenic location, stunning beach, well-equipped gym and the hospitality of our hosts, especially Jorge who made your stay memorable; he will certainly be commended for a job well done.It is regrettable to learn of the shortfalls experienced during your stay and for such, we extend our sincerest apology; this is certainly not the experience we hoped or you.Your comments were noted and shared with the relevant personnel and our team is currently improving the standard delivered by implementing additional training and other resources throughout the resort as we continually aim to deliver exceptional experiences to all of our guests.Whilst an apology cannot change the outcome of your stay it is our sincerest hope that you will return to us granting the opportunity of providing you with a stay that will most certainly surpass your last and change any negative perceptions you may have of our resort. Now $362 (Was $̶4̶0̶8̶) on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. Royalton Antigua Resort And Spa - All Inclusive: Updated - Overwater Bungalow Paradise - See 1,016 traveler reviews, 1,356 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive at Tripadvisor. Royalton Signature … Enjoy free WiFi, free valet parking, and an outdoor pool. PRICES: Check out all the details – prices, reviews and more photos, on the booking page here. He came from Mexico to help the hotel train the employees and he was amazing. Please see our partners for more details. Updating my previous review as the hotel has gone above and beyond to make our trip great. Kind Regards, Royalton Antigua, Management Team. They essentially ruined our first day. I was sick when I arrived there and the staff gave me various remedies to help me get better and get to enjoying my vacation. Both were absolutely wonderful and assisted us with information and excursions. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I cannot accuse anyone in particular of stealing it but the cabana and safe would have cleared out by staff shortly after we left for the next guests the following day.Sylvia was very sympathetic with our issues and much to our pleasant surprise she arranged a complimentary stay for our last three night in one of the overwater bungalows. 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. Royalton Antigua All-Inclusive Resort Luxury rooms, suites & Overwater Bungalows. Cesar and Fabiola were wonderful!!!!!!!!!! Kind Regards, Royalton Antigua, Management Team. We are elated to know that you also enjoyed the palatable cuisine, cleanliness, and beauty of the resort, comfort of your room, and the cocktails and dancing in the Sports Bar.Your commendations are appreciated and will be shared with our hosts, especially Joann, as she truly enjoys delivering memorable experiences. On the bright side the buffet restaurant was more than adequate for breakfast, but not so good for lunch and dinner, food often cold unless it is cooked to order. I thought I should review our holiday at the Royalton Antigua 12/09/2019 – 21/09/2019. Firstly, the check-in and the availability of my room was very good, the room was cleaned every day to a good standard but as the mini bar was only stocked once. We did two hydrotherapy sessions and they were excellent. Can't wait to visit them and resort again! The staff was excellent. Bungalow was an experience of a lifetime!More. It is refreshing to know that you enjoyed the cuisine of our Restaurants, decor of the resort, and the quality of service delivered by our Weddings team. In fact he is the only friendly character in the hotel and in addition perfectly bilingual. He told us that he would leave the reservation details on our in room message service on our TV. There is no privacy at all. There is entertainment but it is sporadic and it ends just when things are getting fun. I had to contact Maintenance 4 times. Our guests praise the pool and the helpful staff in our reviews. We complained strongly and were moved after 3 days. Service In restaurants ran slow. This was our first experience of the Royalton brand and will probably be the last.On a final note; despite the disappointing elements of our stay we met new friends and had a lovely holiday. On the second day we lost power for just under two hours and on the third both power and water for considerably longer. The staff was ready to address any concerns immediately. She came to my room on the wedding day with a alternative which was nicer than my original pick. Had a lovely time at the Resort. William was our other butler and they both provided excellent service during our stay.Extra shout out and thank you to Surage, Manager. Discover (and save!) He was obviously aware of our issues and did everything he could. Near the beach there is also a mini restaurant "Trattoria" which offers pizza, hamburger, fries, but still there no service, very very slow. Now £263 on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. Royalton Antigua Resort And Spa - All Inclusive: Over the Water Bungalow - See 1,086 traveler reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive at Tripadvisor. If it were not for him this would have been a one star review.This most definetly was not a 5 star experience. Taxes and fees that are shown are estimates only. Book Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village on Tripadvisor: See 1,087 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. The food was very good and the service from everyone was excellent. Note: The overwater bungalows at Royalton Antigua are incredibly sought after – for the 2021 season you should really reserve your stay as soon as possible. Thank you to Claudette our Concierge who was very friendly and always answered all of our questions. We stayed there from Jan9-Jan13 (4nights 5 days). We have a new photo update and things are going well and Royalton Antigua. Cora's smile and friendly attitude is contagious. Lots of people we met said the same thing. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! Our butler, Sheldon, was on duty when we celebrate our anniversary and he prepared an extra special evening for us in our bungalow. Unfortunately, unlike the Bahamas, you don't have much of a choice but to do all inclusive in Antigua because the restaurant and bar scene is not developed.It all started wrong with flying Sunwing but I'll get to them in a separate review. Private Location Royalton Antigua’s Chairman Overwater Bungalows are nestled perfectly on Deep Bay, Antigua –an unspoiled private beach next to some of the area’s most breathtaking waters. The Bungalow was gorgeous, exceeded our expectations. I had a meeting with Teresiann and her team who was very accomodating. Dear john c,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to learn that you enjoyed your quick check-in, the cleanliness, and decor of our property, our palatable cuisine, your visits to Scoops cafe, our stunning beach, our hydrotherapy experience and the hospitality of our hosts.Your commendations are certainly appreciated and will be shared with everyone deserving of credit, especially Cora, Tony, Nelson and Claudette who take pride in providing memorable experiences to all of our guests.It was truly a pleasure hosting you, our team thanks you for your recommendation and we look forward to your return.Kind Regards,Royalton Antigua,Management Team. With the amount of chairs and the distance this would have taken forever, so my husband (Groom) and several guests started carrying chairs to the other end of the beach. Sandals have an excellent rewards scheme and its FREE.The last few days of the holiday were disrupted by two or three parties of women guests totalling approximately 100. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Prior to arriving, I submitted a wedding inquiry through their website and was contacted by someone at the resort with instructions on how to secure the wedding date. Enjoy free WiFi, free valet parking, and an outdoor pool. Kind Regards,Royalton Antigua,Management tEam. Don't go to the buffet for lunch or dinner, it's a bad choice. Your commendations are appreciated and will be shared with our hosts, especially Toyann and the weddings team as they are dedicated to making your experiences memorable.Regretfully, the shortfalls you encountered impacted the overall experience we aimed to deliver.The recommendations provided have been noted and are currently being used to improve the product we deliver through all divisions. We felt very safe. They were knowledgeable, friendly and truly an asset to the Royalton!! The Bungalow was gorgeous, exceeded our expectations. She would go weeks without answering emails and refused to speak on the phone stating she was too busy. The Caribbean restaurant is excellent. Our Butler Tony was excellent. I will not go back. Star rating: 5 stars; Why we love it: The overwater bungalows here have glass floors, so you can see straight to the bottom of the … The rooms are very nice and clean and the fridge was always stocked with many different drinks and chips. Nestled into the Five Islands Village, guests can enjoy the luxuries of a secluded overwater bungalow, with all of the creature comforts of a large-scale resort. We spoke to many guests most of whom had had problem after problem. Popular attractions Jolly Beach and Dickenson Bay Beach are located nearby. Bucket list . We were at the Royalton Antigua from March 11-18, 2020, and if we could have extended our trip by another week, we would have. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. It would be helpful if Information is posted regarding meals that are available (lunch and dinner) to enable a decision on where to eat without having to go in and look.I have never been to a hotel where the bars and restaurants run out of wine, spirits and mixers, this happened on more than one occasion, is not acceptable.I was very disappointed with the hard selling of the Royalton rewards scheme, is not what I expected at a ‘5* Resort’. I complained and the desk manager Aaron didn't want to show his face till I started raising my voice. The pool toilettes smelled gross and one day, the water wasn't working so you can imagine the smell and condition of the bathrooms. Enter the Overwater Bungalows at # RoyaltonAntigua. They get virtually no sun and consequently the water is quite cold. Poor buffet except breakfast. Allison, who is located in Canada reached out with a spreadsheet for me to complete and submit back to her. Kind Regards, Royalton Antigua Management Team. She made sure we got everything we needed and went above and beyond.Dinner at restaurants, food was good but wait times from seating to receiving dessert averaged about 2.5 hours. It is refreshing to know that our hosts made your experience memorable at our beautiful beach-front resort.Your commendations will be shared with Doreen, Tashanie, and Shannon for the memorable moments they assisted in creating.Regretfully, some delays in service impacted the holiday we consistently aim to provide and we apologize for this.You can trust that our aim to provide great experiences will drive the improvements needed to make your next visit memorable. The Bungalow is all about luxury, privacy, and the view which is unbeatable. No plates and making Royalton Antigua resort and Spa - all Inclusive along with the best was cold and steak... That was a waste a time because my guests were assigned whatever room the resort is very friendly and tried... A building and a special lobster meal for the single people at the resort is clean, newly renovated overall. Was fine, as I was n't going to ruin my vacation so ater! 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