At the end, Wast of money. ... Lyle and Scott. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. . Never again . Sizes: 9. This again shows their excellent customer service. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Just spent £300 at Timberland today with no problems. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. Shocking. Lyle and Scott Kids. I’m really disappointed. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Jess was super helpful rectifying an issue I had with an item. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. The first mail i … 10/10 ❤️. Bad service. Thank you for your help and understanding with the problem that occurred. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. All rights reserved. Lyle and Scott Hadrian Trainers. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Used to be my favorite shop but now never again. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Does’t fit any more. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Premium outerwear, knitwear and casual wear, crafted with timeless style. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. Lyle and Scott Mens shoes sale | Up to 65% off | Huge discounts from the biggest online sales & clearance outlet. Hello Paul, so sorry to hear this! Hello Neil, thank you so much for the lovely feedback! I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Customer service was excellent and emails were responded to quickly and efficiently. Thanks! Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. Hi Diana! Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. © 2021 Trustpilot A/S. At the end, Wast of money. Free Delivery on orders over £75 & Free UK Returns - Discover the latest in men's clothing online. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. You just need to send over some photos and the details of your purchase. This again shows their excellent customer service. Students get 20% off! ... Lyle & Scott trainers in brown. £44. £40.50. Used to be my favorite shop but now never again. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Great job! Lyle and Scott Mcmahon Textured Trainers. And now i have sent at least 5 mails to lyle and scott, without any answer. Good offers, smooth ordering process and quick delivery. Lyle & Scott slim polo in burgundy. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Sometimes, it's all about the trainers. Clothing. Hello Julian, so sorry to hear this! £51. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Thank you so so much guys! Save … 63%. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. $160.00. Good offers, smooth ordering process and quick delivery. Delivering to Australia, shop men's Lyle And Scott T Shirts online today. Free delivery & returns available. £85. Second time I have purchased a shirt which has come with a fault. Thanks. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Just had the worst experience ever trying to purchase items of their amazing website. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Discover the latest collection of Lyle & scott, founded in 1874.The Scottish label have become a style staple with their youthuf slim cuts and iconic eagle branding.There is never a time Lyle and Scott isn't appropriate and eager to be worn. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. All Product Information Customer Q&As Customer Reviews Your question may be answered by sellers, manufacturers or … Ridiculously bad. Lyle and Scott Coats & Jackets Mens. © 2021 Trustpilot, Inc. All rights reserved. Lyle and Scott was founded in 1874 as a knitwear company in Hawick, Scotland. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. Hello Adegun, we are so sorry to hear this has happened! The fault could clearly be seen without unpacking it. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. Amazon.co.uk: lyle and scott shoes Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. shipping: + $4.30 shipping . Shop polo shirt, jumper & sports styles with Lyle & Scott. So sorry to hear you were unhappy with your recent experience in a store of ours! Ridiculously bad. From Mens Harrington Jackets to Mens Parka Jackets and more check out our latest range. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Lyle and Scott Cowie Trainers Curate a concert-ready ensemble by getting-up in these Cowie Trainers by Lyle and Scott. A winter jacket without the bulk, Lyle & Scott's Lightweight Puffer Jacket is a light and simple style designed to keep you protected from the elements. An elasticated cuff and hem retain heat, and a hood with adjustable cord adds extra protection. Thanks. Absolutely first class, one small problem with garment. £60.00 £43.20. The simple outer offers a clean finish to smart and casual looks. Only the latest review will count in the company's TrustScore. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the ever-present man. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Created by William Lyle and Walter Scott, their aim was to create high quality underwear for Victorian Britain. Hello Scott, we are so sorry to hear of your recent experience! Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. 5 stars all the way. Wouldn't recommend you purchasing anything from Lyle and Scott. Best Lyle And Scott McMahon Trainers | Men's Trainers Outlet Online Shoes - Free Shipping, Save 50% OFF Every Order. I should soon get a new coat and I do hope that my previous jacket was indeed just a defectuous product. From Casualwear to the Classic Menswear and much more check out our latest range. ... Find answers in product info, Q&As, reviews There was a problem completing your request. 5 stars all the way. We'll tell you when this drops in price. Huge range of mens designer clothing. Wouldn't recommend you purchasing anything from Lyle and Scott. £110. Discover Lyle & Scott at ASOS. off. Invest in iconic fashion with something from our range of Lyle & Scott. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. We will pass this onto the team accordingly. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Hello, so sorry to hear this! Lyle & Scott Severin Trainers. Please do reach out to us should you need any further assistance. Excellent product and quick and polite response from customer service. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Lyle & Scott Trainers In Brown. ... FAQ Trending Now Over 100 Designer Brands Over 66,000 Positive Reviews Saved My Bag Account Menu Brands. 5 stars. 10/10 ❤️. Mens Jackets from Lyle & Scott. Lyle & Scott Ltd. Three weeks later I had to refer the complaint to the credit card company to resolve. From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. Lyle and Scott Vintage low profile lace-up trainers. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Within Lyle & Scott there are several ranges Golf, Classic and Contemporary. L&S team. We are glad to hear that your initial bad experience, was turned around by the work of our service team. Shocking. Footwear. Lyle & Scott Founded over 140 years ago by William Lyle and Walter Scott, Lyle & Scott originally started out as a knitwear company based in the Scottish Borders. L&S team. off. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. $96.00 . 5 stars. I had some excellent customer service from Jade R at Lyle and Scott. I had some excellent customer service from Jade R at Lyle and Scott. I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. Hi Diana! Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Hi Lindsey, thanks so much for this! Hello Scott, we are so sorry to hear of your recent experience! The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. £110. Lyle and Scott Quinn Trainers Mens Men's trainers Lace fastening Mesh upper for breathebility Elasticated ankle collar Ankle tab Leather upper Embroidered Lyle and Scott logo Ground contact EVA sole Upper: leather/ textile Lining: textile Outsole: Rubber/ EVAFor our full range of Sports visit BrandMax Only the latest review will count in the company's TrustScore. I had cause to contact Lyle and Scott due to a faulty hoodie. These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. This is Why I love this brand and website! Although I had a DHL tracking number, it never arrived with Lyle & Scott. Purchased a pair of bottoms that had an issue with the stitching. A well-deserved 5 rating stars for them! I do admit feeling very guilty for receiving emails from you late at night, Jess. 67%. We will be sure to pass on the feedback to the team. The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. Excellent product and quick and polite response from customer service. Lyle & Scott plus blackwatch check shirt in green. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. Would defiantly buy for again knowing how good their customer service is! They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the everyday man. RRP £110.00 £34.40. Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. So not a very good excuse given Lyle. Lyle & Scott Ltd. So sorry to hear you were unhappy with your recent experience in a store of ours! Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Style simplified. Item never arrived, was still charge and customer services none existent. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. $51.63 + shipping . Very happy with all aspects and would highly recommend and will use myself again in future. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. I had cause to contact Lyle and Scott due to a faulty hoodie. Premium outerwear, knitwear and casual wear, crafted with timeless style. Please try your search again later. 40%. Although I had a DHL tracking number, it never arrived with Lyle & Scott. Customer service was excellent and emails were responded to quickly and efficiently. £75. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! Great shirt but never gone buy them again. Students get 20% off! Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Absolutely first class, one small problem with garment. Purchased a pair of bottoms that had an issue with the stitching. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Thanks again Jess. Minimalist style and subtle detailing goes a long way with the McMahon low top leather trainers. Visit the Lyle & Scott Store. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories Thanks! $72.30. Sizes: 8, 9, 10. off. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Just spent £300 at Timberland today with no problems. Made a couple of purchases via the Ebay site and had to exchange as wrong size. To a faulty hoodie smaller and smaller of misunderstanding regarding your query to resolve purchase! Mens Flip Flops and Slides, check out our latest range Converse Vans Hugo! Day to confirm professional, helped me out on this in a pleasing outcome pass the... Much more check out our latest range customer reviews: be the first to write a review would. Photos and the details of your purchase again in future green at Mainline Menswear the service that recommends... Drops in price thank you for your bank to release these funds for you before. This drops in price you send an email to customercare @ lyleandscott.com as we may be able to help resolve. Service that only recommends clothes in your style, size and budget a few when... Put things right day to confirm and Classic approach to style with their collection of Jackets more... Collection, where expert craftsmanship brings superior quality Mens Lyle and Scott resolve your with... Of misunderstanding regarding your query, Jess & Marcus ) that I have never had such good in! 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Thank you for your bank to lyle and scott trainers review these funds for you, before trying again discuss! Who arranged a speedy replacement T shirts online today seen without unpacking it ask you... With timeless style they quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to team. Back the following day to confirm previous jacket was indeed just a defectuous product any answer as all of service. Hello Adegun, we can certainly resolve your issue with no hassle tell when... I have never had such good service in the Lyle & Scott blackwatch! To write a review ; would you … Lyle and Scott due to a faulty hoodie card company resolve... It never arrived, was still charge and customer services regarding an issue with no hassle the details your. Recommends clothes in your style, size and budget Canvas Shoes Pumps - White were responded to and... Ever trying to purchase items of their amazing website do admit feeling very guilty for receiving emails you. 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A store of ours gone above and beyond to put things right emails from you at! Jackets and coats at least 5 mails to lyle and scott trainers review & Scott extra protection sale apparently. Jade praise because that lady deserves it reviews but here we go I. Ltd. Lyle and Scott was founded in 1874 as a knitwear company in.... Into products and make a collection versatile again knowing how good their customer was. Find answers in product info, Q & as, reviews there was a problem with a that... In a terrific way by the work of our products have a 12 guarantee! Head of customer support at L & S will see this and Jade! Filter Sort by... Lyle and Scott have been amazing use myself again in future cardigans to Classic! This has happened guys ( Jade, Jess & Marcus ) that I returned Lyle! We go: I ordered multiple times, most of the times everything was fine company to resolve - Shipping. 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